Getting Your Mailbox Keys

If you are renting a home with a community Mailbox, you will need to go to the U.S. Post Office that services your property. Community Mailboxes or Cluster Mailboxes are owned by the USPS and are federal property; they are not owned by the public or property owners. Therefore, in order for one to receive keys to the mailbox, you must establish residency by going to the local post office with your lease agreement to prove you reside there or that residency is or has been established. Also you will need to show a valid government issued ID.

To find the post office that services your property call 800-275-8777 or go to the USPS Postal Office Locator. Important: Please select “Post Offices” only and not the default “Post Offices and Approved Postal Providers,” then enter your Zip Code to find the closest Post Office.

Upon providing your documentation, the postmaster will provide a key which requires a new lock & minimal fee. Any fees that the Post Office may charge are the responsibility of the tenant. The fee involved is approximately $20 which the tenant pays to the Post Office as the key is the tenant’s possession or for their personal use, not the property owner.

Note: New mailbox keys can take between three and five business days to receive.

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HOA Information

Nearly 90% of the modern homes in San Antonio have HOA’s.

By following some basic rules – tenants should not experience any difficulties:

1. NUMBER ONE VIOLATION – Keep all trash cans out of sight on non-trash days. If your trash cans are stored in your driveway or are otherwise visible from the street it is an HOA and Lease Violation. Trash cans and recycling cans should be set out no earlier than the night before pickup and removed and stored out of sight from the street, no later than the end of the day your garbage is picked up.

2. NUMBER TWO VIOLATION – Maintaining your Yard which includes mowing, trimming, as well as watering your yard.

3. Do not park any boats or trailers on the driveway or the street. Only park cars in approved parking areas and observe all no parking signs.

4. Basketball goals are not to be left at the curb near the street.

5. Do not install satellite dishes without first getting written permission from Bridgeman Property Management, LLC and the HOA.

6. Should you have any further questions about Homeowners Associations – feel free to give us a call at (210) 301-2081 or send us an email to


Homeowners associations (HOA) are common in single-family housing developments, as well as condominium and townhouse complexes. An HOA is the governing body of the neighborhood or complex. They are usually responsible for enforcing the Covenants, Conditions, and Restrictions (CC&Rs), which is just a fancy way of saying the rules of the community.

HOA rules are called covenants, conditions, and restrictions and usually apply to both you and your home. They might cover what color you can paint your home, what you can plant in your yard, how many cars you can own and park, and whether you can own a pet. There are usually noise restrictions as well.

Homeowners in a covenant-controlled development pay mandatory association fees or dues, either monthly or yearly, as part of their membership. In some HOA’s the pool or park and other amenities may be included in the mandatory association fees. Often times you may need to get a letter from Bridgeman Property Management, LLC giving you permission to use the HOA’s amenities.

Tenants are only responsible for optional or voluntary dues. Some HOA have optional dues to use their pool or clubhouse or other amenities which the tenant would have to pay for to use. HOAs use this money for maintenance of common areas used by all the homeowners, such as walking paths, swimming pools, or recreation centers.

When an owner buys a property governed by a Homeowners Association, they automatically become a member of the association. They don’t have the choice of not joining. The purchase of the home becomes a contract with the HOA. They agree that will obey all the HOA rules. When you rent a home in an HOA you agree also to obey the rules of that HOA.

Homes that are located within a community that has an HOA typically have rules that are called “covenants”. These covenants outline processes and procedures that must be adhered to or the homeowner faces the possibility of a written violation or worse a fine. While the property is being occupied by someone other than the owner, these rules still apply to the owner. This means if the “resident” violates a requirement with the covenants and the owner receives a fine, the fine will then be passed onto the tenant. Common items we see would be, trash can visible from the street, vehicles parked in the grass, basketball hoops visible from the street, etc. These are just a few items and we would advise each potential resident to contact the HOA within their community for a copy or location to review the covenants online.

More than likely you have violated one of the HOA violations listed in your lease agreement. If a tenant violates a rule, the homeowners’ association cannot take action directly against the tenant instead, they notify the landlord of the violation and the landlord then in turn notifies Bridgeman Property Management, LLC of the violation.

When we receive a HOA violation several steps have to be added to our daily work flow. We have to follow up with the HOA and notify them that we are taking action to cure the violation, we also have to follow up with the Owner, and notify the tenant of the HOA violation. Once the HOA violation is cured, we have to follow up again with the HOA and the owner letting them know that the HOA violation has been cured.

We do charge the tenants a small processing fee for all additional work created because of the tenants HOA violation. This does not include any additional fees that the HOA may charge. There are a couple of exceptions. If a tenant breaks a law or commits a crime, the homeowners’ association can report that directly to authorities. If a vehicle parks illegally, the homeowners’ association can tow the vehicle and vehicle owner is responsible for the associated costs. For questions or concerns please visit your HOA’s website that list all Declaration of Covenants, Conditions and Restrictions (CC&R’s).


Routine Assessments

Every 3–4 months your property manager or another Bridgeman Property Management LLC personnel will conduct an assessment of your property and report back to the owner on the condition you are keeping the property.  We know this can seem intrusive but we have a very serious duty of care to our Owners to ensure that we actively monitor the condition of their assets.

A routine assessment is a 15-20 minute overview designed to ensure the property is being well looked after and to check on any preventative maintenance items. Please be prepared.

  • General pictures of the interior and exterior of the property will be taken.
    • Pictures are only shared between Bridgeman Property Management LLC and the property owner.
    • It is not our intention to take pictures of your personal items but this may occur. We advise you to put away any personal items you do not want to be seen in pictures.
  • The owner may inspect the property with us.
  • You do not need to be present during this assessment.

When it’s time to resign or renew your lease, the owner will use the condition you have presented the property to gauge the quality of your tenancy and set new rents. This assessment and the photos we take and forward to the owner will possibly be the only information your owner has to judge the quality of your tenancy. If an owner is confident the property is being well kept, renewal terms are more likely to be favorable towards you.

Think like an owner.  A little effort goes a long way and it’s best to present the property as you would want it presented if you owned it.

  1. Starting early
    As with anything in life, preparation is important. Getting an early start to ensure that your home will be ready for the assessment is the key to success. Once you know the date of the assessment, you can plan a schedule around what tasks you need to do. Clean your kitchen one day, vacuum the living area the next.
    If the property has a garden, it can be worthwhile getting started on that early. Another key step for the process that should be tackled early is ensuring that the property manager’s office has your current phone number and email address. This is so they can contact you and give the appropriate notice. If you are allowed pets and have them, it is wise to make sure they are secured and safe. It can be a good idea to let somebody look after them for the day if you can.
  2. List any issues
    A primary benefit of a routine assessment is they allow for a resident to bring up any issues that they have with the property. These issues may be looked at by the person conducting the assessment, but they are not a maintenance person and any regular maintenance still needs to be submitted as a maintenance request through the maintenance site. They may however take notes and evaluate the problem in order to address the issues with the maintenance person directly. While some repairs are the landlord’s responsibility, if the resident, occupant or guests caused any damages, the repairs will be charged to the resident. Be sure to make a list of any issues that you do have before the property is assessed so that any repairs or upkeep can be actioned quickly.
  3. Proper clean
    Cleaning kitchen and bathroom grit, sweeping and vacuuming, dusting and everything that comes between should be at the top of your list when preparing for a routine assessment.
    While it may not need to shine like a diamond, a well cleaned property will impress a property manager while the assessment is taking place. This can put you in good standing with them if you would like to maintain living there and want the lease agreement renewed. A resident should be cleaning on a regular basis and should not need to be prompted to do so by a routine assessment though.
  4. Don’t stress
    Routine assessments are a natural way for investors and property managers to see how the property is going and being maintained. If a resident has done nothing wrong and hasn’t damaged the property in any way, there should be nothing to worry about. In most cases, an assessment won’t take longer than 10 minutes.

Your assessment will be graded A (Excellent) – D (Not acceptable) and this grade will be conveyed to the owner. Our goal for you , A+ class assessment.

A+ Excellent

Excellent – you have taken care & prepared the property fit for the owner to Assess.

A – Good

Effort has been put in lawns mowed, gardens clean and tidy, beds all made, house is tidy, bits and pieces have been put away, and floors clean.

B – Pass

Tenants have made an effort in the assessment however beds not made,dishes not put away or gardens and lawns are not looking fantastic etc.

C – Borderline

Limited effort for the assessment, the property is technically “acceptable” but needs work i.e.; lawns not mowed, cleaning not done, beds not made or dishes not clean etc. A Lease Violation may be sent and tenant repairs done at tenants expense. (Any tenant who rates a C will be educated to our expectations and if the level does not improve it is unlikely the lease would be renewed)

D- Failed

This assessment was not acceptable. Formal action will be taken and Lease Violation notice will be issued. Tenant repairs may be done at tenants expense and lease may not renewed. Please contact your property manager for more information.

We love pets but your pet is your responsibility. You need to ensure your pet is secured so your property manager has free access to inspect the property. If we are unable to inspect the property as a result of an unsecured pet you will be charged a $69 re-inspect fee.

Our assessments are grouped together by area so unfortunately we are unable to amend the dates and times without considerable cost. Should you wish to book a customized assessment at an amended date or time this can be arranged at a cost of $69. Please contact your Property Manager should you wish to arrange this.

It is not designed to pick up any maintenance that may be required. Please log all maintenance online by accessing the links available on the Property Maintenance and Troubleshooting Page. We are happy to discuss and photograph maintenance during this assessment.  However, it is a requirement of the lease agreement that all maintenance must be submitted in writing.  We cannot accept maintenance requests during your routine assessments.

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